Always Improving Collaboration Success

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Central to the three components in the workplace environment — the workforce, the digital workspace and the physical office — is the concept of Unified Communications (UC). UC is not merely a technological solution, it represents a strategic approach to enhancing organisational communication, breaking down information silos, and enabling a more connected and productive work environment. 

By adopting unified communications, businesses can streamline communication workflows, improve collaboration, and deliver exceptional experiences to employees and customers, driving success in the digital age. 

As the workplace experience enables employees to choose to work remotely, either on a part-time or a full-time basis, there is a growing emphasis on technology and space optimisation to better align with the changing needs of the hybrid workforce. As a result, ensuring maximum utilisation of spaces and technology has become critical. 

To meet the varying workplace experience needs of office, home and mobile workers, businesses are utilising a wide range of different unified collaboration products and services such as; Avaya, Cisco, Google, Logi, Microsoft, Neat, Pexip, Poly, RingCentral, Salesforce,  Vonage, Yealink, and Zoom across their workplace environments. 

For clients with a large global distributed, multi-vendor UC&C estate, monitoring the digital workspace and the physical office environments becomes far more challenging. You will need multiple open and closed service management tools for each product and service offering to;

• Identify barriers to productivity and wellness
• Identify systemic issues and historical trends
• Ensure the tools are working for your users
• Optimise real estate & tech investments
• Asses efficient room usage
• Improve collaboration quality

Any award winning UC&C management, observability and analytics platform should enable your IT organisations to;

• Proactively identify risks, reduce troubleshooting time and accurately diagnose issues
• Improve adoption and maximise the return on your original investments.
• Automate analysis & reporting on system usage
• Identify systemic issues and historical trends
• Effectively troubleshoot live and recent calls
• Optimise meeting rooms and huddle spaces

aics is here to help you action an integrated collaboration solution